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alfred kaufman

Alfred Kaufmann.jpg

Clinical psychologist, social psychologist and coach. Team development consultant. Certified facilitator of the Lego Serious Play technique. International coach certified by Tisoc. International speaker. Blog writer on Strategies for the development of social skills.

Advisor in Team work, developer of dynamics and mental exercises to promote awareness and self-knowledge through the use of principles of clinical psychology, social psychology, emotional intelligence, Neurolinguistic programming.

Virtual CUSTOMER Service Workshop

Our clients


  • INS (Trauma Hospital)

  • Florida Drinks

  • BAC Credomatic Central America


  • Roche

  • Ministry of Education

  • Walmart

  • National Bank of Costa Rica

  • International Union for Conservation (IUCN)

  • Omar Dengo FOD Foundation


virtual methodology

Training framework

Participants learn:

  1. The importance of the reputation and image of the brand and product when serving customers

  2. General principles of customer service experience

  3. The different attention and service channels (by phone, by text, in person, etc.)

  4. Things that should never be done during the service

  5. Service Best Practices

  6. The psychology of influence in service

The didactic practices of this workshop are composed of:

  1. Exposition of the general principles of the  service (5 minute capsules)

  2. Specialized Success Story Videos  (5 minutes)

  3. Cases of successful companies in customer service (Amazon, Zappos, etc)

  4. Surveys and questionnaires in real time

  5. Dialogue and group discussion  (The best way to learn is by participating)

Duration of the virtual workshop: 4 hours

Maximum number of participants: 30 people

Minimum number of participants: 2 0 people

Workshop cost: US$35

Special prices for companies. 

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